Ethics and Complex Service Delivery: Vision and Challenge in an Immigration Services Office

When: Thursday, February 27 2020 from noon to 1 p.m. EST
Cost: The webinar is free for members of EPAC. Non-members will be invoiced $40 ($15 for students) after the webinar.

Delivering social services can become complicated, especially in situations of great stress and potential misunderstandings. Trauma, anxiety, language barriers and cultural differences are typical of services to immigrants. Orlando Ferro, Executive Director of Quinte Immigration Services and founder of two other NGOs in the immigration field, will explore the ethical dimensions of dealing with clients, staff and the surrounding community.


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